Subscription and Support
With Liferay Portal, you choose from one of four levels of Subscription and Support. These are value oriented services that provide your company with unlimited support for your version of Liferay Portal (set-up, installation, configuration, and deployment). Other key features include training discounts and limited software indemnification.
Please read more about our different levels of service.
CONTACT US FOR PRICING
What Do I Get From A Subscription? | What Do I Get With Support? |
Organizations looking to build on top of a stable, enterprise application will benefit from: - Source Code and Binaries
Rights to the source code and binaries of all supported versions of Liferay - Updates and Patches
Access to bug fixes and patched security vulnerabilities - Web-based Update Repository
Get direct feedback on what updates and patches are available for your version - Customer Network
Incidents that are brought to our attention and then resolved are shared across our customer network
| Organizations requiring reliability will benefit from: - Reliable Support
Rest easy knowing that our expert support team is here to support your application according to your needs - Web-based Incident Tracking
Visibility into incidents your organization has logged - Option of Software Indemnification
Peace of mind from legal assurance
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| Basic | Silver | Gold | Platinum |
| Software |
Liferay Enterprise Portal |  |  |  |  |
Updates and Patches | | |  | |
Maintenance Releases | | | | |
Emergency Update Builds | | | | |
| Subscription Services |
Customer Service Portal | | | |  |
Web Based Update Repository | | | | |
Update Alerts | | | | |
Web Based Incident Tracker | | | | |
| Incident Resolution Support |
Number of Incidents | | 4 | Unlimited | Unlimited |
Web Access | | 24 x 7 | 24 x 7 | 24 x 7 |
Max Web Response Time | | 1 Business Day | 1 Business Day | 1 Business Day |
Phone Access | | | Business Hours | 24 x 7 |
Max Phone Response Time | | | 4 Hours | 2 Hours |
Emergency Response Time* | | | | 1 Hour |
| Software Indemnification |
Limited Indemnification** | |  | | |
Legal Defence*** | | | Option | Option |
Damages | | | | Option |
| | Contact us for pricing | Contact us for pricing | Contact us for pricing | Contact us for pricing |

