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Subscription and Support

With Liferay Portal, you choose from one of four levels of Subscription and Support. These are value oriented services that provide your company with unlimited support for your version of Liferay Portal (set-up, installation, configuration, and deployment). Other key features include training discounts and limited software indemnification.

Please read more about our different levels of service.
CONTACT US FOR PRICING  

What Do I Get From A Subscription?
What Do I Get With Support?
    Organizations looking to build on top of a stable, enterprise application will benefit from:
  1. Source Code and Binaries
    Rights to the source code and binaries of all supported versions of Liferay
  2. Updates and Patches
    Access to bug fixes and patched security vulnerabilities
  3. Web-based Update Repository
    Get direct feedback on what updates and patches are available for your version
  4. Customer Network
    Incidents that are brought to our attention and then resolved are shared across our customer network
    Organizations requiring reliability will benefit from:
  1. Reliable Support
    Rest easy knowing that our expert support team is here to support your application according to your needs
  2. Web-based Incident Tracking
    Visibility into incidents your organization has logged
  3. Option of Software Indemnification
    Peace of mind from legal assurance

 

 
Basic
Silver
Gold
Platinum
Software
Liferay Enterprise Portal
Updates and Patches
 
 
 
Maintenance Releases
 
Emergency Update Builds
 
Subscription Services
Customer Service Portal
Web Based Update Repository
Update Alerts
Web Based Incident Tracker
 
Incident Resolution Support
Number of Incidents
 
4
Unlimited
Unlimited
Web Access
 
24 x 7
24 x 7
24 x 7
Max Web Response Time
 
1 Business Day
1 Business Day
1 Business Day
Phone Access
 
 
Business Hours
24 x 7
Max Phone Response Time
 
 
4 Hours
2 Hours
Emergency Response Time*
 
 
 
1 Hour
Software Indemnification
Limited Indemnification**
 
Legal Defence***
 
 
Option
Option
Damages
 
 
 
Option
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